“Failed to create KnownFolderManager" "Folder redirection can not be performed”
Onlangs werkte ik aan het volgende probleem op Windows 7 clients:
Folder Redirection (My Documents) werkt niet met de volgende melding:
“Failed to create KnownFolderManager. Folder redirection can not be performed”
In het application event log werd de volgende fout gelogd:
Log Name: Application
Source: Microsoft-Windows-Folder Redirection
Date:
Event ID: 503
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer:
Description:
Failed to create KnownFolderManager. Folder redirection can not be performed.
Error details: "Data of this type is not supported."
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Folder Redirection" Guid="{}" />
<EventID>503</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="" />
<EventRecordID>5325</EventRecordID>
<Correlation ActivityID="{}" />
<Execution ProcessID="1100" ThreadID="12492" />
<Channel>Application</Channel>
<Computer></Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="EVENT_FDEPLOY_FailedToCreateKnownFolderManager">
<Data Name="ErrorDetails">"Data of this type is not supported."
</Data>
</EventData>
</Event>
Scenario:
Folder Redirection voor Mijn Documenten in combinatie met Zwervende Profielen beide opgeslagen op een NetApp Cluster. De profielen en redirected folders wijzen naar verschillende nodes op dit cluster.
De folder redirection van Mijn Documenten verwees naar de home directory
Settings:
Basic – Redirect everyone’s folder to the same location
Target Folder location:
Redirect to the user’s home directory
Troubleshooting:
In het gpsvc.log zagen we de volgende foutmelding:
GPSVC(3dc.13a4) 15:50:35:086 ProcessGPOs: Extension Folder Redirection ProcessGroupPolicy failed, status 0x3eb.
Err.exe 0x3eb
# for hex 0x3eb / decimal 1003
ERROR_CAN_NOT_COMPLETE winerror.h
# Cannot complete this function.
In het group policy event log zagen we dezelfde foutmelding:
Log Name: Microsoft-Windows-GroupPolicy/Operational
Source: Microsoft-Windows-GroupPolicy
Date: 1/25/2012 3:50:35 PM
Event ID: 7016
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: <>
Description:
Completed Folder Redirection Extension Processing in 109 milliseconds.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-GroupPolicy" Guid="{AEA1B4FA-97D1-45F2-A64C-4D69FFFD92C9}" />
<EventID>7016</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>2</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2012-01-25T14:50:35.086364100Z" />
<EventRecordID>61100</EventRecordID>
<Correlation ActivityID="{35E49EF5-39FB-4C47-89A8-36E704B2366B}" />
<Execution ProcessID="988" ThreadID="5028" />
<Channel>Microsoft-Windows-GroupPolicy/Operational</Channel>
<Computer> </Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="CSEElaspedTimeInMilliSeconds">109</Data>
<Data Name="ErrorCode">1003</Data>
<Data Name="CSEExtensionName">Folder Redirection</Data>
<Data Name="CSEExtensionId">{25537BA6-77A8-11D2-9B6C-0000F8080861}</Data>
</EventData>
</Event>
In de Folder Redirection etl trace zouden we moeten zien dat de folders naar een UNC pad verwijzen:
"kfapi::CFolderCache::GetPath" " <INFO> kfapi::CFolderCache::GetPath Got the path = \\8R2DC1-hagel\FR2\Documents\erbo\Documents" "" "2012-01-26T19:10:02.376Z" {a94e8cb3-4a89-63b5-4a6e-9440ab211e63} "FolderPathIDListCache_cpp230" 0 "" "Info" "2012-01-26T18:10:02.376632600Z" {00000000-0000-0000-0000-000000000000}
Echter, de folders verwezen naar een lokaal pad en er waren geen fouten te vinden in de trace.
In de gpresult zagen we het volgende:
Folder Redirection Failed <datum> <tijd>
Folder Redirection failed due to the error listed below.
Cannot complete this function.
Additional information may have been logged. Review the Policy Events tab in the console or the application event log for events between <datum + tijd> and <datum+tijd>
Oplossing:
Om Folder Redirection goed te laten werken moest de registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\NetCache\
DisableFRAdminPinByFolder worden gezet naar {FDD39AD0-238F-46AF-ADB4-6C85480369C7} met value type: REG_MULTI_SIZE
Mochten er dubbele folders in het profiel van de gebruikers verschijnen, verwijder deze dan in het default profiel (C:\users\Default) voordat de gebruikers inloggen.
Erbo